Politique de remboursement

Return & Refund Policy

This Return & Refund Policy is issued by Traverse Sales, LLC, an Ohio limited liability company, doing business as Mr. Peely (“we,” “us,” or “our”).

Returns

Our policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused

  • The item must be in the same condition as received

  • The item must be in its original packaging

  • A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

Partial refunds may be granted for:

  • Items not in their original condition

  • Items that are damaged or missing parts for reasons not due to our error

Items returned more than 30 days after delivery are not eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed

  • A credit will be applied to your original method of payment

  • Processing time may vary depending on your payment provider

Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account again

  2. Contact your credit card company (posting delays are common)

  3. Contact your bank for processing status

If you have completed these steps and still have not received your refund, please contact us at sales@mrpeely.com.

Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged.

To request an exchange for the same item:

103 Howald Farm Ct,
Perrysburg, OH 43551
United States

Shipping for Returns

To return your product, mail it to:

103 Howald Farm Ct,
Perrysburg, OH 43551
United States

  • You are responsible for paying your own return shipping costs

  • Shipping costs are non-refundable

  • If a refund is issued, return shipping costs will be deducted from your refund

Depending on your location, delivery times for exchanged items may vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

Contact Information

Traverse Sales, LLC
103 Howald Farm Ct
Perrysburg, OH 43551
Email: sales@mrpeely.com