Politique d’expédition

Shipping Policy

This Shipping Policy applies to all orders placed through this website and is issued by Traverse Sales, LLC, an Ohio limited liability company, doing business as Esker Sales Brand and Mr. Peely (“Company,” “we,” “us,” or “our”).

Order Processing Time

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays. Processing times may vary due to order volume, product availability, or other operational considerations.

You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Estimates

We ship using reputable third-party carriers. Available shipping methods and estimated delivery times will be displayed at checkout.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, supply chain disruptions, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Order size and weight

  • Shipping method selected

  • Delivery destination

Shipping fees are non-refundable except as required by law.

Shipping Locations

At this time, we primarily ship within the United States. If international shipping is available, applicable duties, taxes, and customs fees are the responsibility of the customer unless otherwise stated.

Risk of Loss & Title

All shipments are made pursuant to a shipment contract. Title and risk of loss pass to the customer upon delivery of the order to the shipping carrier.

Damaged, Lost, or Missing Shipments

If your order arrives damaged or appears to have been lost in transit, please contact us promptly at sales@mrpeely.com with:

  • Your order number

  • A description of the issue

  • Photos of damaged packaging or products (if applicable)

We will work with the carrier to assist in resolving the issue; however, we are not responsible for carrier-caused delays or losses.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

Additional shipping charges may apply for reshipment.

Returns & Shipping Costs

Customers are responsible for return shipping costs unless otherwise stated in our Refund Policy. Original shipping charges are non-refundable.

Please review our Refund Policy for full details regarding returns and exchanges.

Questions

If you have any questions about shipping or your order, please contact us at:

Traverse Sales, LLC
103 Howald Farm Ct
Perrysburg, OH 43551
Email: sales@mrpeely.com